Support
Support

Support issues are largely driven by defects in software. Numerous studies have determined that open source software has fewer defects than closed source alternatives. Carnegie Mellon University's CyLab Sustainable Computing Consortium has stated in studies that closed source software typically has 20 to 30 bugs for every 1,000 lines of code. A study conducted by Stanford University researchers found only 0.17 bugs for every 1,000 lines of Linux kernel code.

Open source software also tends to be reviewed by more developers, updated more frequently and more likely to leverage open standards to ease integration with other software. Open source software also provides the ability to provide code back to the project for community support – reducing the burden on companies to support their one-off customization. Numerous companies offer support services on top of open source software and since it is there business they tend to do it better than closed source software vendors.

All of these aspects make open source software more easily supportable than closed source.

Creative Commons License   This work is licensed under a Creative Commons Attribution 3.0 License.
 
Thank you for rating this project.

Your rating for Enterprise Readiness:
According to our definition this means :
If you think that this rating is not accurate, then please revise your rating to fit the predefined criterias. Thank you!
Adding a comment to your rating will be very beneficial for other users:
chars left :  
255
 of 255