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- Cambridge Technology Partners select ]project-open[ for Project/Service Management
- Industry: Technology
-
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Case Study -
- Challenge
- After the spin-off from Novell, CTP needed to roll out its own ERP and project management software.
- Solution
- Implementation of ]po[ based on a configuration template for consulting companies.
- Result
- Apart from replacing an existing ERP system, ]po[ improved usability and process visibility.
- Assembled using:
- Submitted by:
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fraber
]project-open[
November 27, 2008
- CISEL Informatique SA
- Industry: Technology
-
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Case Study -
- Challenge
- Re-work the sales and marketing processes and provide systems supporting these new processes in order to improve the account management activities and develop new businesses
- Solution
- The CRM solution for CISEL was implemented based on SugarCRM Professional v4.5.
- Result
- Better level of transparency between the various departments, responsibility areas and processes involved.
- Assembled using:
- Submitted by:
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aschuster
Optaros
November 26, 2007
- NASA & TetraTech Inc
- Industry: Government
-
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Case Study -
- Challenge
- Handling ticket issues that range from Super Com- puter hardware failures to facility property related issuesDue to the flexibility of OTRS and its well docu-
- Solution
- Implementation of OTRS incl. interface to 3rd party solution
- Result
- Streamlined distribution of tickets to responsible parties
- Assembled using:
- Submitted by:
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Christopher T. Kuhn
OTRS Inc
August 22, 2007
- State of Vaud - REFEN
- Industry: Government
-
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Case Study -
- Challenge
- Extend existing e-Government initiative with new application tracking working conditions for the state's department of labor
- Solution
- Integration of SugarCRM with Alfresco Content Management System
- Result
- One central database replacing 30 old custom made applications, browser based, leveraging AJAX
- Assembled using:
- Submitted by:
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Anja Schuster
Optaros
February 12, 2008
- SugarCRM Helps Digi-Data Increase Efficiency
- Industry: Technology
-
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Case Study -
- Challenge
- - Previous CRM system's data did not update in real time causing decisions to be made using stale data - Management wanted to get better insight into the sales pipeline to make more accurate decisions managing inventory and the purchasing of raw materials * Digi-Data wanted a CRM system that could be deployed On-Demand but also be brought in house at some point
- Solution
- - Sugar Professional's real time tracking allowed Digi-Data to make decisions based on current information and eliminated partner conflict - Digi-Data's management now uses Sugar reporting and dashboards to make more accurate purchasing decisions * With SugarCRM's dual deployment model, Digi-Data is able to deploy their Sugar instance in a manner that meets its needs as they change over time
- Result
- Digi-Data has used Sugar across their enterprise to improve collaboration, assist in strategical planning, and to streamline manually intensive processes. While Digi-Data’s implementation is impressive, Digi-Data knows that just like their product offerings their CRM needs will continue to evolve. Digi-Data has already made some customizations to better fit their unique business model and are beginning to investigate the possibility of moving to Sugar Professional On-Site where more key customizations could be introduced. With Sugar in place, Digi-Data has found a CRM solution that will keep pace with their continuous evolvement in a fast paced global industry.
- Assembled using:
- Submitted by:
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Ben Koo
SugarCRM
August 19, 2007
- VAW-arvato (Bertelsmann) selects ]project-open[ as ERP
- Industry: Media & Publishing
-
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Case Study -
- Challenge
- Implement an ERP to centralize information along the publishing process chain.
- Solution
- ]po[ enterprise project management plus a local accounting package.
- Result
- Visibility of profit & loss per project and customer, integration of external workers into core processes.
- Assembled using:
- Submitted by:
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fraber
]project-open[
November 27, 2008
- Wonderbox
- Industry: Retail
-
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Case Study -
- Challenge
- Paris-based Wonderbox needed to revamp its web presence, e-commerce and CRM systems to handle rapid growth in orders.
- Solution
- Proven open source solutions delivered a new web front-end, CRM capabilities, a call center and merchandising tools.
- Result
- Better web experience and improved business results from real-time order tracking, account management and customer care.
- Assembled using:
- Submitted by:
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rlent@eosdirectory.com
Wonderbox (wonderbox.fr)
February 06, 2008
