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NASA & TetraTech Inc
Industry: Government
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Case Study
- Challenge
- Handling ticket issues that range from Super Com- puter hardware failures to facility property related issuesDue to the flexibility of OTRS and its well docu-
- Solution
- Implementation of OTRS incl. interface to 3rd party solution
- Result
- Streamlined distribution of tickets to responsible parties

Assembled using:
OTRS

Submitted by:
Christopher T. Kuhn

OTRS Inc

August 22, 2007

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