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- Atos Origin
- Industry: Technology
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Case Study -
- Challenge
- Atos Origin’s rigorous project methodology requires robust document control processes to be in place for every project. The Atos Origin “major events” team, based in Beijing, China, were faced with an extremely large and complex project which would span several years. The challenge of running a project with an increasing team size and a growing number of documents was further complicated by poor connectivity to the Atos Origin global wide area network and, in turn, the corporate knowledge management systems. Utilizing shared drives was an unacceptable solution for the team leadership. Shared drives were unable to provide the necessary classification, version control and security for the expanding repository of documents. Management urgently required an alternative solution and KnowledgeTree was identified as the technology of choice.
- Solution
- Atos required a robust, easy to use document management solution with strong collaborative features. The ability to check documents in and out of the repository and thus manage document versioning was a key requirement. Varying document types – plans, contracts, specifications, supplier communication – required a well structured taxonomy design and metadata structure. There was however no time for prolonged repository configuration or user training. Tight project deadlines meant that the team had to become productive immediately. KnowledgeTree’s intuitive user interface and simple setup tools and wizards allowed the team to quickly achieve user “buy in” and thus fast track the implementation.
- Result
- KnowledgeTree’s intuitive user interface and simple setup tools and wizards allowed the team to quickly achieve user “buy in” and thus fast track the implementation. Robust security a must Many of the project documents were of a highly confidential nature making robust security a prerequisite. Using KnowledgeTree, the project librarian was easily able to manage access control permission settings and ensure the integrity of the repository. User requests for extended access rights were speedily resolved and the improved information sharing provided a boost for productivity. Multi-language Support KnowledgeTree’s support for multiple languages allowed the system to be implemented in both English and Simplified Chinese. At login, users are able to select the desired language from a drop down list, with the default language determined by their browser preference settings. This feature assisted with the rapid uptake of the system by the diverse project team. Growing with KnowledgeTree As the project develops momentum and both the document repository and the team expand over the next few years, KnowledgeTree’s open source architecture will ensure that the team’s document management infrastructure is futured-proofed. No longer worrying about team infrastructure, Atos Origin can focus on delivering value to their customer.
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Daniel Chalef
KnowledgeTree
July 17, 2007
- Blue Hammock Data Management Specialists Select KnowledgeTree
- Industry: Technology
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Case Study -
- Challenge
- Blue Hammock is a management consulting company with company headquarters in Pittsburgh and offices throughout North America. Blue Hammock specializes in Data Management, Business Intelligence, Data Quality, and Data Integration for major Fortune 1000 companies including Microsoft Corporation, Honda, Caterpillar, CBS, and Honeywell. The company’s consultants work on site at clients and get actively involved in the implementation of strategies designed by the group. With projects distributed across North America, employees have been clamoring for a document management system in order to manage a central knowledge base of company and project documentation.
- Solution
- KnowledgeTree is installed on a server running CentOS Linux at Blue Hammock’s headquarters in Pittsburgh. The application is available on the internet through a web browser for those with access rights so that Blue Hammock’s consultants can log on remotely and access their documents using KnowledgeTree’s intuitive web interface. In addition, the utilization of the KnowledgeTree Desktop application allows Blue Hammock’s remote workforce instant access to documenting and marketing materials.
- Result
- After finding KnowledgeTree on a Google search, the product was shortlisted and then selected. “We liked the ease and simplicity with which we were able to get up and running with KnowledgeTree”, says Carlson. “The implementation costs are reduced and a rapid uptake occurs when users are easily able to grasp how the application works without the need for an extensive training program.”
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danielchalef
KnowledgeTree
December 16, 2007
- CISEL Informatique SA
- Industry: Technology
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Case Study -
- Challenge
- Re-work the sales and marketing processes and provide systems supporting these new processes in order to improve the account management activities and develop new businesses
- Solution
- The CRM solution for CISEL was implemented based on SugarCRM Professional v4.5.
- Result
- Better level of transparency between the various departments, responsibility areas and processes involved.
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aschuster
Optaros
November 26, 2007
- Endeca Partner Community for Innovation (EDeN)
- Industry: Technology
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Case Study -
- Challenge
- Endeca wanted to create an interactive online community (EDeN) for its employees, customers and partners and release the community at their annual user conference in 12 weeks.
- Solution
- Optaros created an enterprise 2.0 assembly: a loosely-coupled architecture integrating open source components such as content management, forums, blogging and other functions to share information and build community across Endeca's internal and external stakeholders.
- Result
- Delivered within the 12-week deadline, EDeN stimulated hundreds of interactions between site visitors and Endeca staff and tripled membership in Endeca's developer network the first month.
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Marc Osofsky
Optaros
September 19, 2007
- SugarCRM Helps Digi-Data Increase Efficiency
- Industry: Technology
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Case Study -
- Challenge
- - Previous CRM system's data did not update in real time causing decisions to be made using stale data - Management wanted to get better insight into the sales pipeline to make more accurate decisions managing inventory and the purchasing of raw materials * Digi-Data wanted a CRM system that could be deployed On-Demand but also be brought in house at some point
- Solution
- - Sugar Professional's real time tracking allowed Digi-Data to make decisions based on current information and eliminated partner conflict - Digi-Data's management now uses Sugar reporting and dashboards to make more accurate purchasing decisions * With SugarCRM's dual deployment model, Digi-Data is able to deploy their Sugar instance in a manner that meets its needs as they change over time
- Result
- Digi-Data has used Sugar across their enterprise to improve collaboration, assist in strategical planning, and to streamline manually intensive processes. While Digi-Data’s implementation is impressive, Digi-Data knows that just like their product offerings their CRM needs will continue to evolve. Digi-Data has already made some customizations to better fit their unique business model and are beginning to investigate the possibility of moving to Sugar Professional On-Site where more key customizations could be introduced. With Sugar in place, Digi-Data has found a CRM solution that will keep pace with their continuous evolvement in a fast paced global industry.
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Ben Koo
SugarCRM
August 19, 2007
